Frequently Asked Questions

StaffRide.lk is Sri Lanka's premier corporate staff transport platform. We connect businesses with verified transport service providers, making it easy to find safe, reliable, and punctual transportation for your employees. Our platform allows companies to search, compare, and connect with transport providers across the country.

StaffRide works in three simple steps:

• Search & Compare: Browse verified transport services by route, vehicle type, and ratings
• Select & Connect: Choose the ideal service and get provider contact details
• Book & Commute: Contact the provider directly to finalize your booking

Yes! StaffRide is completely free for service seekers. You can browse, search, and connect with transport providers at no cost. Service providers may have a registration process to list their services. There are no hidden fees for using our platform.

StaffRide covers all major cities and routes across Sri Lanka, including Colombo, Kandy, Galle, Negombo, Jaffna, Kurunegala, and many more. Our network of providers is constantly expanding. Use our search feature to find services in your specific area.

You can reach us through:

• Phone: 076-180-4110 (Mon-Fri: 8 AM - 6 PM)
• Email: info@staffride.lk
• Contact Form: Visit our Contact Page
• Address: 123 Transport Avenue, Business District, Colombo 01

Registering as a provider is easy:

1. Click "Register as Provider" on the login page
2. Fill in your personal and company details
3. Submit your application for review
4. Once approved, you can start listing your services

Visit our Provider Registration page to get started.

As a transport service provider, you should have:

• Valid business registration (if applicable)
• Vehicle registration documents
• Valid insurance coverage
• Driver licenses for all drivers
• Contact information for your business

Account approval typically takes 1-2 business days. Our team reviews each application to ensure quality standards are met. You will receive an email notification once your account is approved or if additional information is needed.

After account approval:

• Log in to your provider dashboard
• Click "Add New Service"
• Fill in service details (route, schedule, pricing)
• Add vehicle information
• Upload service images
• Submit for review

Your service will be visible once approved by our team.

QR code stickers are a great way to promote your service:

• Generate a unique QR code for each service from your dashboard
• Download and print the sticker
• Paste it on your vehicle
• Passengers can scan the QR code with their phone to view service details and contact you directly

Finding transport is simple:

• Enter your pickup and drop-off locations in the search bar
• Browse available services matching your route
• Compare prices, vehicle types, and ratings
• View service details and contact the provider directly

Yes. All providers on StaffRide go through a verification process. We review their credentials, business information, and service details before approving listings. Verified providers display a "Verified" badge on their service cards.

You can assess reliability through:

• Ratings & Reviews: Read feedback from other customers
• Verification Badge: Look for the verified provider badge
• Service Details: Check complete information about routes and schedules
• Response Time: Contact the provider to gauge their responsiveness

Booking is done directly with the service provider:

• Find a service that matches your requirements
• Click "View Details" to see complete information
• Use the contact number provided to call the provider
• Discuss your requirements, schedule, and pricing
• Confirm your booking directly with the provider

StaffRide connects you with providers but does not handle bookings or payments directly.

Yes! Most providers offer flexible booking options:

• Daily bookings
• Weekly arrangements
• Monthly contracts
• Custom schedules based on your needs

Discuss your requirements directly with the provider to arrange a suitable schedule.

Cancellation and rescheduling policies vary by provider. We recommend:

• Discussing cancellation terms before confirming booking
• Getting the policy in writing (email or message)
• Providing as much notice as possible for changes
• Contacting the provider directly for urgent changes

Payments are handled directly between you and the service provider. StaffRide does not process payments. Common payment methods include:

• Monthly invoicing (for corporate accounts)
• Bank transfers
• Cash payments
• Agreed payment schedules

Discuss payment terms with your provider before confirming the booking.

StaffRide does not charge any fees to service seekers. The price you see on the listing is set by the provider. We recommend confirming the final price with the provider before booking, including any additional charges for:

• Extra stops or route changes
• Waiting time
• Additional passengers
• Special requirements

Many providers on our platform offer corporate billing options. When contacting a provider, ask about:

• Monthly invoicing
• Corporate account setup
• Bulk booking discounts
• Long-term contract pricing